Food System Professional Employment Opportunities

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Job Detail: Food Hub Manager

About New Entry Sustainable Farming Project:

The New Entry Food Hub is a project of New Entry Sustainable Farming Project, a beginning farmer-training program. The Food Hub is an extension of our educational programming for new farmers and is a practical training platform and curricula to educate producers on all aspects of commercial direct market and wholesale readiness. The Food Hub embodies a unique relationship between beginning farmer producers and consumers, which benefits consumers, small-scale limited-resource farmers, local communities and the environment. This is a full-time, year round position that will be based on our new Beverly, MA farm. Starting salary is $50,000 per year (negotiable based on experience) and we offer generous benefits including vacation and holiday pay, full medical, dental, and vision insurance, retirement savings, and ample opportunities for professional development. New Entry Sustainable Farming Project is a fiscally sponsored project of TSNE MissionWorks. TSNE MIssionworks and New Entry Sustainable Farming Project envision a society grounded in the principles of social and economic justice. As such, we strive to achieve excellence through a diverse and inclusive workplace that honors the unique talents and lived experiences of each person. Our vision and values are reflected in all our employment-related decisions, including hiring practices. Accordingly, we actively seeks people who bring diverse backgrounds and perspectives to join us in our work.

Position Summary:

The Food Hub Manager will manage all activities associated with a multi-farmer Food Hub, including marketing, fundraising, managing distribution logistics, and serving as an extension of New Entry’s Farmer Training Program to lead the Food Hub in maintaining an excellent reputation for high quality, locally grown products, professional customer service, and consumer engagement in the local food system. The Food Hub provides market readiness training and technical assistance to new and beginning farmers who are the main suppliers of the Food Hub. The Food Hub distributes fresh, locally grown produce to over a dozen distribution points around the greater Boston area through a CSA program, a low-income food access program, and an institutional market program.

Position Responsibilities:

Food Hub Marketing, Fundraising, and Administration

  • Provide oversight and management of New Entry Food Hub to ensure that objectives are met in a timely manner with measurable results;
  • Develop and conduct sales, marketing/advertising, outreach, and education programs to reach potential individual customers and institutional markets to generate revenue;
  • Establish new market opportunities and maintain or expand current partnerships with produce buyers and suppliers (farmers);
  • Build new relationships to expand New Entry’s Food Access programs to reach more organizations in low-income communities;
  • Work with buyers, CSA distribution points, and food access partner contacts to research, establish, and target annual sales goals and projections;
  • Support marketing efforts through regular communication strategies and social media;
  • Develop, maintain, and manage on-line purchasing tools for CSA customers, low-income outlets, and institutional markets;
  • Lead resource and fund development for the Food Hub, including pursuing diverse funding sources, setting goals and raising funds from corporations, foundations, government agency grants, and individual donors to support the Food Hub, including low-income food access partnerships;
  • Ensure continued financial viability of the Food Hub through controlling Food Hub expenditures to ensure sufficient human, financial, technological, informational, and material resources are available to meet goals;
  • Develop annual business and operational plans with performance targets that are aligned with the Food Hub annual budget.
  • Analyze and evaluate results and establish long-term growth/ sustainability options;
  • Track financial activities through CRM software (Salesforce and Local Food Marketplace) to evaluate weekly/monthly/seasonal sales targets and monitor weekly expenses; ensure adequate documentation for reports to funders and the community;
  • Hire and train seasonal Food Hub supporting staff based on available resources and funding. Conduct yearly staff performance evaluations;
  • Network with peers and implement best practices from other food hubs.

Produce Distribution

  • Manage Food Hub operations, including maintaining a food safety compliant packing and distribution facility;
  • Establish and maintain relationships with New Entry farmers and regional farmers to manage weekly sourcing, order fulfillment, and delivery systems;
  • Manage farmer crop availability (bidding) process and develop crop production schedules to maximize farmer income;
  • Monitor crop quality and food safety practices of producer-suppliers;
  • Develop feedback systems for produce quality assessment, documentation, and communication with farmers to ensure customer satisfaction;
  • Track sales, collect invoices, and process billing and payments to farmers;
  • Supervise Food Hub seasonal support staff and oversee groups of up to 10 volunteer warehouse packers. Hire and supervise
  • Delivery Driver; provide backup delivery driver support in the event that Delivery Drivers are not available;
  • Ensure on-time produce delivery and provide excellent customer service;
  • Positively manage shareholder and food access partner communications;
  • Analyze, evaluate, and interpret customer and farmer preferences and trends in the community. Continuously implement changes where needed to meet the needs of these stakeholders.
  • Farmer Training and Technical Assistance in Market Readiness and Wholesale Relations
  • Support development and delivery of market-based practical skills and classroom trainings and curricula development to support beginning farmers to sell to Food Hubs, wholesale, direct markets, and other institutional buyers;
  • Provide technical assistance to farmers in post-harvest practices and food safety to yield optimal produce quality.
  • Assess and document crop quality and provide Farmer Training team with additional training and technical assistance recommendations;
  • Assist farmers in obtaining certifications, insurance, and other compliance documents required to sell to the Food Hub and other markets;
  • Monitor producer compliance with Food Hub guidelines, including producer requirements, pricing structures, source verification, food safety procedures, and regulatory compliance;
  • Provide referrals to farmers to connect with other market opportunities;
  • Support annual farmer financial survey process to capture metrics regarding farmer income;
  • Support exchange of best practices between national food hubs and local farmers.

Position Qualifications:

  • Bachelor’s Degree required, Master’s Degree preferred;
  • Prior entrepreneurial experience in supervising/managing a produce operation, food hub, or agricultural business is essential.
  • Demonstrated experience in working with people in an entrepreneurial business environment which includes a level of business development, strategic thinking, business management, and understanding of community based food systems;
  • Teaching experience with adult learners and technical assistance provision desired; experience communicating expectations in a learning environment to help farmers achieve their goals;
  • Community organizing and cross-cultural experience helpful; prepared to build relationships with beginning, immigrant, and refugee farmer participants;
  • Experience in building relationships and educating consumers; excellent customer service skills;
  • Minimum of 3 years supervisory experience required;
  • Highly organized and attention to detail;
  • Ability to meet strict deadlines;
  • Strong leadership and diplomacy skills;
  • Self-motivated and directed; works well within a rapidly-changing, high performance environment;
  • Effective communications, interpersonal skills, and strong writing ability.
  • Clean driving record;
  • Demonstrated ability to identify best practices and share between local and national projects;
  • Working knowledge of computer software (MS Office, especially Excel database and spreadsheets, social media, Salesforce CRM, website content development, graphic design);
  • Experience with Local Food Marketplace preferred;
  • Access to reliable private transportation necessary;
  • Flexible schedule needed, including evenings and weekends.
  • Ability to perform varied and repetitive warehouse tasks including manual lifting of boxes between 25 – 50 pounds, in conditions that vary from hot and humid, to cold and wet, and up and down stairs;
  • Ability to drive and safely maneuver a 14’ or 16’ commercial box truck in urban traffic and congested city streets (no special license required, but must pass physical exam).

To Apply:

please complete an online application form and include a cover letter that details how you can support New Entry’s mission through the Food Hub role.

As an EOE/AA employer, TSNE MissionWorks/New Entry will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin or ancestry, age, sexual orientation, gender identification, genetic information, veteran or disability status or any other factor prohibited by law.


About the job

Location Lowell, MA
Field Administrative
Time Flexi-time
Date 08 February 2019

About the company

Company name New Entry Sustainable Farming Project
Logo logo


Form Company
Employees 0-10


Phone 978-654-6745


Street 45 Merrimack St.
City Lowell
District MA
Zip 01852
Country United States